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Mediscriber (operating as Prosomio)

Privacy Policy for Prosomio AI Clinical Scenario Simulator

Effective Date: July 30, 2025 Last Updated: July 30, 2025

Mediscriber is the company behind Prosomio — our flagship AI-powered clinical scenario simulation platform Prosomio (Mediscriber) ("we," "our," or "us") is committed to protecting the privacy of users ("you" or "your") of our AI Clinical Scenario Simulator for New Doctors ("Prosomio" or the "Service"), a cloud-based platform designed to help medical professionals practice real-life patient interactions through realistic scenarios, AI-powered feedback, and progress tracking. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Prosomio. By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve the Service:

a. Personal Information

• Account Information: When you register for Prosomio, we collect your name, email address, professional credentials, and other information you provide during account creation.
• Payment Information: If you subscribe to a paid plan, we collect billing information (e.g., credit card details) through our third-party payment processor. We do not store payment information directly.
• User-Generated Content: Information you input into the Service, such as responses to clinical scenarios, notes, or other data entered during simulations.
• Cookies & Tracking: We use cookies and similar technologies
• Technical & Usage Data: IP address, browser/device type, OS, pages visited, timestamps, referral sources, and analytics information.

b. Usage Data

• Performance Metrics: Data related to your interactions with the Service, including progress tracking, diagnostic decisions, and performance statistics.
• Technical Information: Information about your device, browser, IP address, operating system, and other technical details collected when you access Prosomio.
• Analytics: Aggregated data about how you use the Service, such as time spent on scenarios, feature usage, and session duration.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, authenticate users, and analyze usage patterns. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service, including delivering realistic scenarios, AI-powered feedback, and progress tracking.
• Personalize your experience by tailoring scenarios and feedback to your performance and preferences.
• Process payments and manage subscriptions through our third-party payment processor.
• Communicate with you, including sending updates, notifications, and support-related messages.
• Improve the Service by analyzing usage data and performance metrics to enhance functionality and user experience.
• Ensure the security of the Service by monitoring for suspicious activity and protecting against unauthorized access.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service (e.g., cloud hosting providers, payment processors, analytics providers). These providers are contractually obligated to protect your information.
• Legal Compliance: If required by law, regulation, or legal process (e.g., court order or subpoena), we may disclose your information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
• Aggregated Data: We may share anonymized, aggregated data for research, marketing, or analytical purposes, ensuring it cannot be used to identify you.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations. Usage data and performance metrics may be retained in anonymized form for analytical purposes.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual limitations.
• Opt-Out: Opt out of marketing communications or certain data collection practices (e.g., cookies).
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, contact us at privacy@prosomio.com. We will respond to your request in accordance with applicable laws.

7. International Data Transfers

Prosomio is a cloud-based service, and your information may be processed on servers located outside your country of residence. We ensure that any international data transfers comply with applicable data protection laws, including through the use of appropriate safeguards.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Cookies and Similar Technologies

We use cookies. These small files improve functionality, analyse usage, and support essential features.

Essential — necessary for login, sessions, and core operation (no consent needed). Analytics/Performance — track usage patterns (e.g., via tools like Google Analytics). Functional — remember preferences.

10. Children’s Privacy

Prosomio is intended for medical professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through the Service. Your continued use of Prosomio after such changes constitutes acceptance of the updated Privacy Policy.

12. Lawful Basis for Processing (UK GDPR)

Contract — fulfilling our service agreement when you register/use Prosomio. Legitimate interests — platform improvement, analytics, security, direct marketing of similar services (balanced against your rights). Consent — for non-essential cookies and optional marketing emails. Legal obligation — where required by law.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Prosomio
Email: hello@prosomio.com